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Frequently Asked Questions
What are the qualifications and credentials of the mental health professionals who provide online visits?
How do I schedule an online visit and how long does it last?
What are the fees and payment options for the online visits and the mobile application service?
What are the privacy and security policies and practices of the mobile application service and how is my personal and health information protected?
How do I communicate with the mental health professional during the online visit and what are the options for audio and video?
What are the benefits and limitations of online visits compared to in-person visits?
How do I provide feedback and ratings for the online visits and the mobile application service?
What are the emergency procedures and protocols in case of a crisis or a technical issue during the online visit?
How do I access additional resources and support from the mobile application service such as self-help tools, peer support, or referrals?
How do I contact the customer service or technical support of the mobile application service if I have any questions or concerns?
How do I verify the identity and authenticity of the mental health professional and the mobile application service?